Refund policy

Returns

Due to the nature of our products, Koseon Skincare does not accept returns. For quality assurance and hygienic purposes, all sales are considered final once the order has been fulfilled.

We encourage all customers to review product details carefully before placing an order. If you have any questions about a product prior to purchase, please reach out to our support team through the Contact Us page on our website.

Cancellations

If you wish to cancel your order, you must contact us before your order is shipped or processed by our fulfillment team. Orders are typically processed within 1–2 business days of being placed, so please reach out as soon as possible.

To request a cancellation, visit the Contact Us page on our website and send us an email. A member of our support team will respond and assist with your request.

Please note the following regarding cancellations:

•        We cannot guarantee that a cancellation request will be completed, as orders may already be in processing or fulfillment.

•        A refund will only be issued once the cancellation has been confirmed by our team.

•        If the order has already been shipped, the cancellation request will not be honored.

Subscription Renewal Cancellation

Customers are informed of their subscription at the time of sign-up, and the subscription option is clearly indicated on the purchase page upon their initial purchase from Koseon Skincare. Please note that subscribing is entirely optional and is a choice made at the customer's discretion.

Please note the following regarding subscription renewals and cancellations:

  • Renewal charges that have already been charged or processed cannot be cancelled or refunded. Customers must cancel their subscription before their renewal date to avoid being charged.
  • To cancel future subscription charges, customers may submit a cancellation request through the Contact Us page on our website prior to their renewal date.
  • Customers may also cancel the subscription directly through their Account Portal, a link to which is provided via email upon signing up for a subscription.

Damages and Issues

We take great care in packaging your orders; however, damages can occasionally occur during transit. Please inspect your order upon reception and contact us immediately if any of the following apply:

•        The item is defective or damaged

•        You received the wrong item

•        The package shows visible signs of mishandling or tampering

To help us resolve your concern promptly, we require the following:

•        Take a clear photo or video of the package and its contents upon receipt, especially if there is visible damage.

•        Submit your photo or video proof when reaching out to our support team through the Contact Us page on our website.

•        Include your order number and a brief description of the issue.

Once we receive and review your submission, we will work to make it right. Replacements are subject to product availability and verification of the submitted proof.

Exchanges

As we do not accept returns, standard exchanges are not available. If you received a damaged, defective, or incorrect item, please refer to the Damages and Issues section above. We will do our best to assist you with a replacement where applicable.

Refunds

Refunds are only issued in the following circumstances:

•        A cancellation request has been submitted and confirmed before the order is processed or shipped.

•        An order has been verified as damaged, defective, or incorrect, and a refund has been approved by our support team.

Once a refund is approved, you will be notified and the amount will be returned to your original payment method. Please allow up to 10 business days for the refund to reflect on your account, depending on your bank or payment provider.

If more than 10 business days have passed since your refund was confirmed and you have not received it, please contact us through the Contact Us page on our website.


Money Back Guarantee

Our Quality & Delivery Guarantee
At Koseon Skincare, we stand by the integrity of our products. We offer a full refund or replacement within 30 days of purchase under the following conditions:

Damaged Goods : If your product arrives damaged, please submit photo proof to our support team within 48 hours of delivery.

Delivery Delays : We value your time. If your order arrives more than 5 business days past the estimated delivery window provided at checkout, you are eligible for a full refund.

Note: Due to the hygienic nature of skincare, we cannot offer refunds for change-of-mind or product preference once the seal is broken.